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New Mexico State University
New Mexico State University

Frequently Asked Questions

How does my son/daughter access Counseling Center services?

Students can call our main number at 575-646-2731 to ask questions or stop by our office in Garcia Annex, Room 100 to make an appointment.

What can my son/daughter expect when coming to the office?

Students are asked to complete initial paperwork on a computer to provide the person he/she will meet with some initial information. After completing the computer paperwork, an appointment will be made for a time that fits the student’s schedule. If a student needs to be seen prior to the scheduled appointment, he/she can let the front office staff know that he/she needs to be seen sooner. If a student needs to meet with a counselor immediately, he/she can meet with our on-call counselor who is available from 9am – 4:30pm.

What if my son/daughter needs assistance outside of the business hours of the Counseling Center?

For after hours services, students (as well as community members) can call The CALL (Crisis Assistance Listening Line) at 575-646-CALL [2255]. The Call is a 24-hour, free, confidential number. It can also be accessed by calling 1-866-314-6841. In life-threatening emergencies we encourage people to call 911. A list of additional after-hours emergency resources can be found here.

Can I make an appointment for my son/daughter?

You are welcome to call us to learn more about our services, but for actual appointments, the person who will be attending the appointment needs to schedule the appointment. While you cannot make the appointment, you can certainly encourage your son/daughter to schedule an appointment. If you have questions about how to broach that conversation with your college student, please review the few suggestions that are offered below or you can speak with a counselor to discuss additional possibilities.

How can I encourage my student to utilize services when he/she is reluctant?

  • Remind your student that this is a free and confidential service that many students utilize.
  • That counseling is a safe environment where he/she can go to obtain support from an objective person.
  • It’s also helpful for some students to hear that people come to the Counseling Center for a wide range of reasons, including feeling down or anxious, to discuss an important decision they’re trying to make, to deal with a challenging relationship with a friend, roommate, family member, or significant other.
  • You may accompany your son/daughter to the Counseling Center to make an appointment (please keep in mind you will not be able to attend the session with them).

Can my student’s counselor update me about what is discussed?

Because your college student is considered an adult, state law and ethical guidelines make us legally and ethically required to keep student information confidential. We cannot release protected information to anyone, including parents, without a signed, written release from the client. We understand that as a concerned parent you are interested in knowing what your student is addressing in counseling, but in addition to the legal and ethical requirements by which we are bound, confidentiality is a vital part of helping make counseling a safe space where your college student can be open and honest enough to benefit most from the service. If your son/daughter poses a potential threat to the safety of themselves or others, we are legally bound to protect them from harm, which may include involving significant family and friends.